Warranty Support - Computers and Electronics
All computers and electronic products sold on Hitech Communication Solutions carry their full manufacturer’s warranty as stipulated by the official South African distributor, unless otherwise stated. Products under warranty are sent to the relevant supplier or manufacturer for repair or replacement. Such manufacturer guarantee is restricted to the costs of repair or replacement of faulty goods or refund of the purchase price at the sole discretion of Hitech Communication Solutions and its suppliers after investigation and/or testing of goods.
Guarantees are immediately null and void if equipment has been tampered with, warranty stickers have been removed, and seals on equipment have been broken by anyone other than the suppliers or manufacturer’s representative.
Please note that we conform to the Consumer Protection Act of South Africa, and as such there is no general right of return. If you have a change of mind and would like to return your purchase, we may be obliged to charge a 25% handling fee.
Faulty Products
If a product is faulty, you need to let us know within 7 days of receiving it, and before returning it to us. We will gladly make arrangements for the faulty product to be returned to us for testing. If no fault is found, the product will be returned to you and a R450 assessment fee will be charged. Should the unit prove to be faulty, depending on the fault and the product supplier, we may send the unit in for repairs or alternatively we may offer you a replacement unit.
Please check all products delivered to you and do NOT accept delivery of any product that is visibly damaged. Should you accept a product and only later discover that the product is damaged, you need to report this to Hitech Communication Solutions T/A MIKOO within 24 hours, so that we can assess if the product damage occurred post-delivery.
Faults resulting from normal wear and tear, including products that have been damaged or altered in any way either by you, or anyone that is not an employee of Hitech Communication Solutions or the product’s manufacturer, will not result in any product repair, replacement or refund.
Due to illegal copyright infringements caused by the illegal copying of data, faulty CDs, DVDs, videos, audio tapes, software, games and printer consumables, will only be replaced with another copy of the same product and will not be refunded.
Returns
All computers and electronic products sold on Hitech Communication Solutions carry their full manufacturer’s warranty as stipulated by the official South African distributor, unless otherwise stated. Products under warranty are sent to the relevant supplier or manufacturer for repair or replacement. Such manufacturer guarantee is restricted to the costs of repair or replacement of faulty goods or refund of the purchase price at the sole discretion of Hitech Communication Solutions and its suppliers after investigation and/or testing of goods.
Guarantees are immediately null and void if equipment has been tampered with, warranty stickers have been removed, and seals on equipment have been broken by anyone other than the suppliers or manufacturer’s representative.
Please note that we conform to the Consumer Protection Act of South Africa, and as such there is no general right of return. If you have a change of mind and would like to return your purchase, we may be obliged to charge a 25% handling fee.
Products Shipped In Error
If you receive a product that is different to the one you ordered, you need to contact us within 24 hours of receiving it. We will make arrangements for the product to be returned to us and for the correct product to be delivered to you as quickly as possible. If the incorrect product is delivered to you, do not remove the product from its original packaging, open or use the product in any way. If the product is opened or use in any way and is not in mint condition, you may be liable for a 25% (of the original purchase price) handling fee.
